Find answers to our most frequently asked questions below.
No, we do not provide any design or editing services. Customers must upload ready-to-print artwork that meets our specifications.
For online orders, payment must be made via online bank transfer (instant transfer). Please upload your payment receipt in the designated field before placing your order.
For cheque payments, we shall only process the order once the cheque has been cleared and the funds are successfully deposited into our bank accounts. Please ensure that all the cheque payments are cleared and deposited into our bank account before you upload the proof of payment during the checkout session to avoid any unnecessary delay.
No. All payments must be fully cleared before we proceed with your order.
If you wish to top up and get a lower price (Classic RM 2k, Gold RM 5k, Premium RM 10k), please transfer the payment to our bank account and then contact our accounting department via WhatsApp at 60126977720. Please make sure that the amount you top up is sufficient for your order. After topping up, you will only be able to proceed to checkout with the funded method, so if the funds are not sufficient, you will need to top up the same amount to maintain the price. You may top up any amount, such as RM 2400 for Classic or RM 7500 for Gold.
Please note that the following terms and conditions apply to the top-up and cancellation/ change policies:
The funds can be used anytime, with no time limit. However, if you wish to maintain the same price after using the funds, you will need to top up the same amount to maintain the price. If you do not wish to top up, please contact our accounting department to change it back to the normal price before placing your order.
Upon topping up or reloading credits into your account, please be informed that there will be no online transfer and/or cash and/or other form of payments to refund the credits to you. Deposits can only be used for online purchases.
Top-up funds cannot be used for special custom quote orders.